Job Title

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Senior Style Associate

Department

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Retail Stores

Reports To

:

Store Manager

Role Summary

:

The Senior Style Associate leads by example, delivering exceptional customer experiences, driving sales, and ensuring operational excellence with a customer-focused mindset and adaptability.

Key Responsibilities

:

Customer Focus
● Build and maintain solid customer relationships by understanding their preferences and providing tailored solutions.
● Address issues professionally and ensure customer needs are met.
● Gather customer feedback to improve products and services while addressing any concerns promptly.

Sales Mastery
● Responsible for achieving store sales targets.
● Drive solution-based sales by understanding customer needs and offering relevant products and services.
● Focus on selling higher-value products to increase the average transaction value.
● Use upselling and cross-selling techniques to enhance customer engagement and meet sales targets.
● Demonstrate negotiation and objection-handling to convert prospects into loyal customers.





Flexibility and Change Management
● Adapt to changing customer needs and share product and customer insight with the team.
● Demonstrate problem-solving skills to address challenges and manage resistance effectively.
● Show learning agility by quickly adopting new processes or strategies to improve sales and service.

Decision-Making
● Utilize analytical thinking to make sound operational decisions.
● Independently manage store operations in the absence of the Store Manager, ensuring smooth functioning.

Store Operations Excellence
● Prevent shrinkage by closely monitoring inventory levels and minimizing discrepancies.
● Assist the Store manager in managing inventory processes, including replenishment, stock takes, and tracking product turnover.
● Ensure accurate inventory records and adhere to operational guidelines to maintain efficiency.
● Follow company policies, work processes, and enforce store stand

📌 Senior Style Associate (India)
🏢 Kushals Retail
📍 India