Job Summary
We are looking for a skilled and motivated Application Support Engineer to join our team, specializing in CPQ (Configure, Price, Quote) and Custom Applications Support. You will serve as the second line of defense for complex technical issues, working closely with L1 support, development teams, and business stakeholders to ensure seamless application performance and user satisfaction. Job Requirements

Triage & resolve escalated L1 tickets related to CPQ platforms and custom applications within defined SLAs
Diagnose and troubleshoot issues by analyzing logs, error traces, and system behavior to identify root causes
Perform data fixes, configuration changes, and workarounds to restore service quickly
Own incident management end-to-end — from escalation to resolution — including RCA documentation for P1/P2 incidents
Manage CPQ configurations including product/pricing rules, approval workflows, and quote templates
Collaborate with L3/Dev teams to drive permanent fixes for recurring issues and support patch/hotfix deployments
Maintain documentation including SOPs,



runbooks, knowledge base articles, and change logs
Support user administration, role management, and permission sets across CPQ and custom apps
Communicate proactively with stakeholders on issue status, impact, and resolution timelines
Support CI/CD pipeline operations by monitoring build and deployment workflows, identifying failures, and coordinating fixes with the development team
Assist in application deployments across environments (Dev, QA, UAT, Production) ensuring smooth releases with minimal downtime
Monitor infrastructure and application health using tools like Splunk and trigger alerts for anomalies
Manage and troubleshoot containerized workloads using Docker/Kubernetes and escalate setting-level issues to the DevOps/Infra team
Participate in change management by reviewing deployment plans, validating post-deployment sanity checks, and supporting rollback procedures when needed
Manag

📌 Application Support Engineer (Bengaluru)
🏢 NetApp
📍 Bengaluru