- Understand the customer current landscape and come out with suggesting robus architecture keeping in view the customer objectives and roadmap in Sales, Marketing and Service areas.
- Understand and analyze the customer requireemnts and provide integrated design and solutioning
- Review and Understand the proposals and co-ordinate with CoE teams to respond with right solution
- Creating Offerings and proactivelty taking the offerings to customers
- Working with account teams and understand the gaps in the current processes implemented and create opportunites to pitchin by presenting right solutions to fill in the gaps to customer
- Consulting Engagements with various accounts in assessment and blueprint phases
- Participation in Customer Defence Presentations & Solutioning/ Offering Presentations
Desired Skills :
- 8 years to 15 years of experience in CRM implementations both in functional and technical areas
- Experienced with End to End CRM Transformation Projects
- Experienced with CRM implementations on Cloud
- Extensive experience and deep knowledge in CRM functional processes
- Working experience in any CRM technology product like Salesforce CRM, MS Dynamics 365 etc
- Excellent Communication Skills & Customer Frontending experience
- Positive Analytical & Problem solving skills
- Working experience with Cloud Transformations / Implementations
- Certified in any CRM technology product
- Deep Understanding & Knowledge in Sales, Makreting, Service, CPQ, Commerce, Portal processes
- Experience in working in CRM integrations with upstream and down stream applications in landscape
- Configuration & Customization of CRM products like Salesforce, MS Dynamics CRM etc
- Knowledge on AI, DevOps, Automation Tools usage and implementations
- Presales Process knowedge