Roles and Responsibilities :
- Monitor and analyze customer retention rates to identify areas for improvement.
- Develop and implement strategies to increase customer loyalty and reduce churn.
- Collaborate with cross-functional teams to resolve complex customer issues through effective communication.
- Provide exceptional voice support to customers, addressing their concerns and ensuring high levels of satisfaction.
Job Requirements :
- 1-10 years of experience in a similar role / industry.
- Solid understanding of customer retention principles and practices.
- Excellent voice quality, both written and verbal, with ability to communicate effectively at all levels.
📌 Retention Associate (India)
🏢 TaskUs
📍 India