Contact Person - HR Neetu Mehta- (phone hidden)

Job Title: Customer Support Representative

Office Location: Gurugram, Haryana (Only)

Qualification: Graduates

Interview Mode - "Face to Face only" (No Virtual Interview)

Work Mode- "On-site working"

Working days- 6 days working with a roster off

Salary- 2.5 - 4 LPA

"Fresher's can also apply"

"Apply only if you are comfortable with profile, location and budget"

About

PolicyBazaar is looking for dynamic and customer-focused individuals to join our Customer Service team. As a Customer Support Specialist, you will be the voice of PolicyBazaar, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction.

Key Responsibilities:

- Handle inbound and outbound calls to address customer queries and concerns.
- Provide accurate information regarding insurance policies, premium calculations, and policy status.




- Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up.
- Maintain customer records by updating information in the CRM system.
- Ensure customer satisfaction through qualified communication and problem-solving.
- Meet daily, weekly, and monthly targets set by the team lead.

Required Skills:

- Excellent communication skills (verbal and written) in English and Hindi.
- Ability to handle customer queries efficiently and politely.
- Basic computer knowledge and proficiency in MS Office and email.
- Patience and empathy to manage difficult or irate customers.
- Prior experience in a call or customer support role is a plus.
- Freshers and experience both can apply.
- Minimum education: Graduate.
- Salary package 2.5 Lpa to 4 Lpa.

Regards,

HR Neetu Mehta

Policy Bazaar

We are looking for Immediate joiners .

📌 Customer Support Representative (Gurugram)
🏢 PolicyBazaar
📍 Gurugram