Job Description

Miratech is seeking a skilled NICE CX-One Developer to contribute to a large-scale customer experience transformation initiative for a Global leader in the Healthcare industry. In this role, you will design and implement NICE-based routing solutions, develop secure and compliant IVR applications, and play a key role in the migration of legacy call center systems to up-to-date omnichannel platforms.

- Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements.
- Build Call flow designs and integration to backend systems using application program interfaces (API).
- Manage NICE BU and provide input into solution design, and optimization for network solutions.




- Provide routing design and implementation for contact center technology
- Cooperate with the Architecture team to design, develop, and deploy APIs, and consume APIs.
- Provide technical support and troubleshooting assistance to customers and internal teams when scripting issues arise
- Coordinate issue communication and resolution with multiple other tech teams in the event of a problem.
- Review support tickets with agency leadership and oversee any support questions from other team members that might be working on one of those agencies’ tickets

📌 NICE CX One Engineer (Mumbai)
🏢 Miratech
📍 Mumbai