- Review, analyze and suggest improvement of work flow and standards at the Front Desk
- Communicate with Duty Manager on all matters regarding guest services & hotel operations
- Ensure documentation of all guest related issues using the logbook
- Coordinate and communicate with other hotel departments as required regarding general administration and operations issues
- Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently
- Assist Guest Relations in greeting, rooming, and sending off guests
- Inspect front of house and back of house regularly for cleanliness and orderliness
- Check billing instructions, monitor guest credit and act upon any discrepancies
- Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies.
📌 Guest Service Associate - Front Office (Guwahati)
🏢 AccorHotel
📍 Guwahati
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