Solution Architect – GSA CoE Solutioning Team Enterprise-Grade, Technology-Agnostic Solutioning for Global Large Deals Job Title Solution Architect (Senior Manager / Associate Director Level) Team GSA CoE Location Coimbatore, Chennai, Bangalore, Kolkata, Mumbai, Pune Experience 15+ years in IT, with demonstrated 5+ years exposure to end-to-end deal solutioning About the Role We are looking for an enterprise-grade Solution Architect to join the GSA (Global Solutioning & Architecture) CoE team, supporting Global Large Deals across the organization. This role is agnostic of technology, domain, or deal type – the candidate will work across Applications, Infrastructure, Cloud, Data, Testing, and Digital deals, spanning AMS, Transformation, and Managed Services engagements. The ideal candidate brings a structured, end-to-end solutioning mindset – equally comfortable architecting the technical solution and building the commercial/pricing construct – and can confidently articulate and defend the solution in front of customers and senior internal stakeholders. This is not a niche or hands-on delivery role; it is a pursuit-facing solutioning role for someone early-to-mid in their solution architecture journey who is ready to operate at an enterprise, cross-technology level. Key Responsibilities Partner with Business Development, Pursuit, and Delivery teams to shape end-to-end solutions for customer RFP / RFI / RFS across technology, domain, and deal types. Lead or support solution architecture activities across the full deal lifecycle – opportunity qualification, solution design, orals/solution defence, and technical-commercial closure. Drive technical solutioning – target operating model, architecture, technology/tooling choices, delivery approach – in collaboration with Service Line and domain SMEs. Drive commercial solutioning – effort estimation, resource loading (FTE modelling), pricing constructs,



cost- benefit and ROI narratives – partnering with Pricing and Delivery Excellence teams. Build compelling, data-backed solution presentations and orals content, and personally present/defend the solution narrative to customers and internal governance forums. Collaborate with cross-functional stakeholders – Enterprise Architects, Service Line SAs, Pricing, Transition, Legal, and Operations – to deliver cohesive, competitive, on-time proposals. Translate customer pain points and RFP requirements into a clear, coherent solution architecture and win- theme narrative. Support solutioning of AMS deals by working with ticket-analytics/automation SMEs and applying working knowledge of ITIL processes and ticket/volumetric concepts (hands-on ticket analysis not required). Stay current on automation, AIOps, GenAI, and Agentic AI trends, and weave relevant levers into solutions as differentiators where applicable. Represent the GSA Solutioning team in deal review calls, orals, and leadership presentations, articulating solution rationale clearly and confidently. Required Skills & Experience 15+ years in IT, with at least 5 years of transparent exposure to solution architecture / solutioning for RFP, RFI, or RFS pursuits – agnostic of technology, domain, or deal type. (Not required to be a highly seasoned/senior architect – growth-stage solutioning experience is welcome.) Demonstrated experience in both technical and commercial solutioning – architecture/solution design as well as pricing, effort estimation,



and cost modelling. Excellent communication and articulation skills – proven ability to present, discuss, and defend solutions directly with customers and senior leadership. Strong analytical and structured problem-solving ability – capable of synthesizing complex, ambiguous requirements into a clear, compelling solution narrative. Ability to work under pursuit timelines, manage ambiguity, and collaborate effectively across multiple stakeholder groups and geographies. Working knowledge of ITIL processes and ticket/volumetric analysis concepts, sufficient to solution AMS deals – hands-on ticket-analytics experience is not mandatory. Proficiency in PowerPoint, Excel, and solutioning/estimation tools; comfortable building and presenting client-ready decks. Good-to-Have Exposure to automation, AIOps, GenAI, or Agentic AI tools/trends, with the ability to incorporate them as solution differentiators (hands-on tool expertise not required). Prior exposure to multiple technology domains (Applications, Infrastructure, Cloud, Data, Testing, Digital) and deal types (AMS, Transformation, Managed Services). Solution Architecture certifications – TOGAF, AWS / Azure / GCP – good to have AI / GenAI Certifications at any level from any providers is good to have ITIL Foundation certification – good to have. Key Competencies Enterprise, technology-agnostic solutioning mindset – comfortable moving across domains and deal types. Strong customer-facing orientation and executive presence; confident in front of customers and leadership. Ability to balance technical depth with commercial pragmatism in shaping winning solutions. Effective collaboration across Sales, Delivery, Pricing, and Service Line teams. Curiosity and adaptability to learn new domains, technologies, and deal constructs quickly.

📌 ITSM/AMS Solutioning - SM/AD Level (Coimbatore)
🏢 People First Consultants
📍 Coimbatore