08 Sep
|
PolicyBazaar
|
Gurugram
08 Sep
PolicyBazaar
Gurugram
Roles and Responsibilities :
- Lead a team of customer support agents to achieve daily targets and improve overall performance.
- Monitor and analyze key performance indicators (KPIs) such as CSAT, SLA, and attrition rates to identify areas for improvement.
- Develop and implement strategies to reduce attrition rate, increase customer satisfaction, and enhance the overall quality of services provided by the team.
- Collaborate with other departments to resolve complex issues affecting customers' experiences.
Job Requirements :
- 3-8 years of experience in BPO/Call Centre environment with expertise in domestic voice process or customer care/support operations.
- Solid understanding of Telugu language is required for this role.
- Proven track record in leading teams towards achieving high levels of customer satisfaction through effective communication skills.
📌 Team Lead (Gurugram)
🏢 PolicyBazaar
📍 Gurugram