Job Summary

- Key missions of the position: Ensure adherence to product, process, and customer quality requirements
- Drive resolution of internal and customer quality issues through structured RCA
- Strengthen process quality systems (PFMEA, Control Plan, WI adherence)
- Ensure smooth execution of inspection, testing, and PDI processes
- Support improvement of manufacturing quality and reduction of defects

Measurement
- Q: Process quality, customer complaints, and product conformity
- C: Rework, rejection, and non-quality cost
- D: Issue resolution time, production flow, and complaint closure

- Internal defect rate and rework levels
- Customer complaints and closure effectiveness
- PDI clearance and first-time-right performance
- Audit compliance (process, product, and system audits)
- RCA effectiveness and recurrence reduction
- Quality wall clearance adherence

Main responsibilities Manufacturing Quality Control Process Discipline
- Ensure adherence to design standards, PFMEA, control plans, and work instructions across production
- Supervise quality execution at shop-floor level including assembly, testing, and inspection activities
- Ensure process discipline and compliance in daily manufacturing operations
- Support implementation of ECO / DRC changes and process updates

Customer Quality Issue Management
- Coordinate resolution of customer complaints through structured QRQC and RCA methods
- Act as interface for customer quality concerns and ensure timely escalation and closure
- Support field failure analysis and preparation of reports (8D / PDCA / FAR)
- Monitor and track field issues (0 km, warranty returns) and ensure closure

Non-Conformance Corrective Actions




- Ensure identification, containment, and disposition of internal quality issues
- Drive structured problem-solving and corrective action implementation
- Track recurring issues and support preventive action implementation
- Ensure closure of quality issues within defined timelines

Inspection, Testing Validation
- Ensure preparation and execution of inspection and testing plans for production
- Support FAI activities (internal and customer) and track closure of open points
- Validate product compliance before release (PDI and FG clearance)
- Ensure documentation traceability and inspection accuracy

Quality Systems Compliance
- Ensure compliance with WMS, IMS, IRIS, and quality standards across operations
- Support audits (internal, external, customer) and ensure readiness
- Maintain discipline in quality documentation and reporting systems
- Monitor adherence to quality procedures and standards

Cross-Functional Coordination
- Coordinate with Production, SCM, engineering, and customer teams for issue resolution
- Support production continuity by minimizing quality-related disruptions
- Participate in cross-functional reviews and improvement initiatives
- Ensure alignment between quality requirements and operational execution

Performance Monitoring Reporting




- Track quality KPIs and support performance review mechanisms
- Analyze defect trends, complaints, and process issues
- Provide inputs for improvement actions and corrective measures
- Ensure visibility and reporting of quality metrics

Authority Quality Control
- Exercise authority to stop production in case of quality or safety risks
- Ensure non-conforming products are not passed to next stages
- Support decision-making in quality-related escalations

People Management
- People Management: Yes No
- If People Management, how many employees are managed: No
- Number of people: Nil
- Budget Management: Yes No

Required Candidate Profile Education/Training
- Bachelors Degree in Mechanical Engineering

Professional Experience
- 69 years of experience in manufacturing / process / customer quality
- Experience in handling customer complaints, audits, and process quality

Key Competences (Transversal/Professional)
- Manufacturing / Operation Quality Governance - 3
- Quality Systems Audits - 4
- Quality Tools Process Excellence - 4
- Customer Complaint Escalation Management - 3
- People / Stakeholders Management - 3
- Conflict / Crisis Management - 3

Languages
- English
- Hindi

Behavioral Skills
- Demonstrates ownership in managing process and customer quality issues
- Proactive in identifying and resolving process deviations
- Solid coordination and communication across teams and customers
- Maintains disciplined and structured approach to quality execution
- Ability to manage multiple priorities in a dynamic shop-floor environment
- Focus on continuous improvement and operational excellence

📌 Deputy Manager Plant Quality (Hosur)
🏢 Wabtec
📍 Hosur