Skill required: Case Management - Workday Talent Management
Designation: HR Service Delivery Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Songall powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.
What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsExecute the complete scope of Case management - Leave of Absence services across internal teams and external service providers in managing the Leave process from system updates to approval of leaves or managing return to work using the guiding principles applicable for each region through accurate document collation and process and policy adherence . Ensure alignment of delivery to strategic HR and business objectives. Drive initiatives, using benchmarks and best practices
What are we looking for Education:



Graduate DegreeSkills / KnowledgeHR Transactions / Workforce Data AdministrationHR Systems - Workday and ServiceNowMS OfficeEmail Writing SkillsProblem solving skills (Analytical skills / Collabrative thinking/ Adaptable to change)Verbal Communication : Sentence Mastery, Vocabulary,Fluency,PronunciationExcel knowledge - pivot tables, ability to slice dice data, read and infer dataCustomer Service Skills
Roles and Responsibilities: "Responsibilities:-1. Read, understand and analyze client process as per the business rules.2. Execute the process accurately and timely as a hands on processor.3. Escalate issues and seek advice when faced with complex issues/problems.4. Participate in client conference calls and prepare minutes of meeting. 5. Ensure LWIs are followed and updated regularly and train the team members on process updates.6. Perform Root Cause Analysis on issues faces and suggest appropriate corrective action for current remediation and future control. 7. Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls 8. Must have explicit understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent. 9. Update process metrics on daily basis and maintain MIS.10. Always demonstrate the highest level of customer service.11. Pay close attention to detail and follow through to resolve any outstanding issues.12. Goes beyond immediate requests and activities to ensure both own and related tasks are completed."

Qualification
Any Graduation

📌 HR Service Delivery Associate (Bengaluru)
🏢 Accenture
📍 Bengaluru