Skill required: Case Management - Workday Talent Management
Designation: HR Service Delivery Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Songall powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.
What would you do Process incoming requests received through emails, Service Now or any other application. These requests include resolving and/or completing service requests and working collaboratively with the team members, HR Payroll team.Execute the complete scope of Case management - Leave of Absence services across internal teams and external service providers in managing the Leave process from system updates to approval of leaves or managing return to work using the guiding principles applicable for each region through accurate document collation and process and policy adherence . Ensure alignment of delivery to strategic HR and business objectives. Drive initiatives, using benchmarks and best practices
What are we looking for Need to have minimum of 3 plus years of work experience in Leave of AbsencePrior experience of handling policy discussion calls on FMLA, HIPAA ADA is a mustNeed to have prior experience with the following applications: Workday Service NowLeave Absence AdministrationMS OfficeWorkday Service NowUS Regulations on LOA Accommodation
Roles and Responsibilities: Process incoming service requests received through the Contact Center, Email or Web PortalProcess employee leave requests, which includes verifying eligibility, tracking leave status,



and provide support services to employees on leaveObtain sufficient information to research and complete the service requests, Key manual entries or answer query from client employeesManage workflow of cases effectively and take remedial action or escalate as necessaryProvide information, advice and guidance to clients (individuals, managers, client HR, client representatives) in the relevant HR areas taking account of the confidential nature of the work area.Ensure and maintain the security and confidentiality of client data.Understanding the detailed functionality of all tools and applications used for Leave and Absence Administration.Understanding the end to end processes of Leave and Absence Administration including Client Policies, State or any governing body s regulation.Ensuring all SLA requirements are met as agreed with the client.Ensure that the Team manages their case loads on a day to day basis identifying delays and taking remedial action.Uses and maintains process maps and all process documentation identifying inputs, outputs, roles responsibilities of the process.Participates in OE programs, Process improvement programs.Create/Collate all necessary Leave data using the appropriate job aids as specified in the Processes. Generate all required reports from Database as per the agreed timelines and send it to the required Stakeholders (Payroll Benefits Team)Provide appropriate support processes and ensure compliance in adhering to client policies/practices.Maintain up-to-date knowledge of client policies, statutory requirements from the State/Local governing body and special handling procedures.Required to identify, assess, and resolve complex issues/problems within own area of responsibility and operating largely independentlyPrioritize own activities and assist team members as needed in order to meet client deadlines and quality standardsProvide input into process improvement opportunities and may oversee defining standards for current processes and reusable processes.

Qualification
Any Graduation

📌 HR Service Delivery Associate (Bengaluru)
🏢 Accenture
📍 Bengaluru