US Voice & Accent Specialist
Location: Mohali
Work Mode: Work from Office
Shift: 5:15 PM 2:15 AM IST
Working Days: 5 days a week + 1 working Saturday per month
Joining: Immediate Joiners Preferred
Only apply- If you have Proper American Accent (Canadian/British Accent can also work)
About DNA Growth
DNA Growth is a leading professional services and outsourcing firm serving clients across the United States and other global markets. As part of our expanding Legal Process Outsourcing (LPO) practice, we are looking for a US Voice & Accent Specialist to support leading US Personal Injury Law Firms.
The role requires someone with a strong US Client Grievance handling and an excellent, clear American accent, who can confidently communicate with US-based clients and manage cases throughout their lifecycle.
Key Responsibilities
- Manage assigned US Personal Injury cases throughout the case lifecycle.
- Act as a primary point of contact for US-based clients.
- Conduct client intake, follow-ups, case updates and regular communication.
- Collect, organize and maintain case-related documents and information.
- Coordinate with clients, healthcare providers and insurance companies.
- Track case deadlines, pending documentation, reminders and follow-ups.
- Maintain accurate case information in legal case management software.
- Assist with settlement, demand and other case-related documentation.
- Handle client concerns professionally and de-escalate difficult conversations.
- Escalate legal matters to supervising attorneys when required.
- Maintain strict confidentiality and follow client-specific processes and procedures.
Required Qualifications
- Excellent American accent MANDATORY. (British/Canadian accent can also work)
- Strong spoken and written English with clear and confident communication.
- Experience in solid US Client Grievance handling , required.
- Prior experience communicating with US clients is highly desirable.
- Robust client-handling and interpersonal skills.
- Ability to manage multiple cases, deadlines and follow-ups simultaneously.
- Comfortable working US business hours.
- Proficient in Microsoft Office and Google Workspace.
- Experience with Clio, MyCase, Filevine, Litify, Needles, PracticePanther, Smokeball or similar legal software is an advantage.
- Immediate joiners or candidates with a short notice period preferred.
What We Offer
- Opportunity to work with leading US Personal Injury Law Firms.
- Structured training on US legal operations and case management.
- Exposure to international legal processes and legal technology.
- Career growth within a rapidly expanding LPO division.
- Competitive compensation and performance-based growth.
- Professional and collaborative work environment.
Key Requirement
American Accent + US Client Communication
If you have a strong American accent, legal experience, and are confident communicating with US clients, we would love to hear from you.