1. Practice Growth and Revenue Leadership

- Define and execute the ENUC BPS growth strategy across existing accounts, priority prospects and global markets.
- Own practice-level pipeline creation, prospect qualification, deal conversion, bookings and revenue growth.
- Partner with account and sales leaders to develop account expansion plans, whitespace strategies and proactive propositions.
- Build senior relationships with client executives and position the practice as a business transformation and operations partner.
- Drive growth through a balanced portfolio of large deals, account mining, repeatable offerings and partner-led opportunities.

2. BPS/BPO Solutioning and Presales

- Lead solution strategy and design for complex, multi-tower BPS/BPO, managed services and transformation opportunities.
- Orchestrate domain, consulting, delivery, technology, AI, commercial and transition teams through the pursuit lifecycle.
- Design target operating models covering people, process, technology, governance, location, controls and service management.
- Create compelling value propositions, transformation roadmaps, business cases, pricing constructs and executive narratives.
- Lead client workshops, solution presentations, due diligence, proposal defence and senior-level deal governance.

3. AI-led and Agentic Transformation

- Define the AI and Agentic AI agenda for ENUC business operations, with clear use cases, value pools and adoption pathways.
- Build solutions that combine process redesign, GenAI, intelligent automation, process intelligence, analytics and human-in-the-loop controls.
- Develop agentic operating models for areas such as customer operations, case management, service desk, field support, revenue operations, procurement and back-office services.
- Convert emerging technologies into practical, secure and scalable BPS propositions with measurable productivity,



experience, revenue and risk outcomes.
- Create reusable assets, accelerators, demonstrations and reference architectures in partnership with internal and external ecosystems.

4. Industry-led Operations Transformation

- Shape industry-specific transformation propositions across utilities, energy, oil and gas, facilities management, property operations, infrastructure and construction services.
- Apply domain expertise to customer operations, meter-to-cash, field service support, asset and work management support, facilities helpdesk, property operations, supply chain, procurement and back-office processes.
- Design global delivery, shared services, GBS, captive transformation, vendor consolidation and managed operations models.
- Drive service delivery innovation that improves cost, quality, control, customer experience, agility and business outcomes.

5. Offerings, Alliances and Market Positioning

- Build and industrialise differentiated ENUC BPS offerings, solution playbooks, commercial models and go-to-market campaigns.
- Develop joint propositions with cloud, AI, automation, process intelligence and industry-technology partners.
- Create relevant points of view, case studies, analyst content and executive-level thought leadership. Represent the practice in client forums, industry events, advisory discussions and analyst engagements.

6. Practice and Talent Leadership

- Build a high-performing team of industry consultants, solution architects, presales professionals and domain specialists.
- Define capability priorities and drive structured learning across ENUC, BPS, transformation, consulting, AI and solutioning.
- Mentor future leaders, build succession depth and create deployable pools for strategic pursuits and client engagements.
- Promote a culture of client centricity, commercial ownership, innovation, collaboration and disciplined execution.

📌 Practice Head (Pune)
🏢 WhiteSlips Job Management Consultants
📍 Pune