Company Description AltitudeSoftware provides AI-powered omnichannel cloud contact center solutions that streamline customer interactions across service, telemarketing, debt collection, help desks, and citizen support. The company focuses on unifying and orchestrating customer journeys, helping organizations deliver consistent, efficient, and high-quality experiences. With intelligent dialing and advanced journey management, AltitudeSoftware supports operational performance and customer satisfaction. The organization serves more than 1,100 customers and 300,000 users in over 80 countries, offering a global, innovative workplace for professionals in sales and business development.

Role Description This is a full-time, on-site role based in Gurugram for a Sales and Business Development Manager. The role involves identifying and qualifying new business opportunities, managing the full sales cycle, and developing long-term relationships with key clients in target markets. The Sales and Business Development Manager will prepare and deliver product presentations and proposals, negotiate commercial terms, and work closely with internal teams to ensure successful solution delivery. Day-to-day tasks include maintaining a robust sales pipeline, tracking performance against targets, conducting market and competitor analysis, and contributing to go-to-market strategies. The role also requires regular reporting on sales activities, forecasting, and participation in industry events or client meetings to expand AltitudeSoftware’s presence.

Qualifications

- Strong skills in sales strategy,



business development, account management, and opportunity qualification.
- Ability to build and maintain client relationships, conduct consultative selling, and negotiate contracts effectively.
- Experience with B2B technology or SaaS solutions, preferably in contact center, customer experience, or enterprise software domains.
- Proficiency in pipeline management, forecasting, and use of CRM tools to track and report sales activities.
- Excellent communication, presentation, and interpersonal skills, with the ability to engage stakeholders at multiple levels.
- Demonstrated analytical and problem-solving abilities, including market research and competitive analysis.

Proactive, goal-oriented work style with the capacity to collaborate cross-functionally with marketing,

product, and deliver

What We’re Looking For:

• 5+ years of experience in Contact Center / BPO / Customer Experience sales

• Strong B2B sales and business development experience

• Excellent communication, negotiation, and presentation skills

• Proven track record of meeting revenue targets

• Strong understanding of the Indian BPO/Contact Center market

Location: Delhi/NCR

Experience: 5+ Years

- Compensation: Competitive / As per experiencery teams.
- Bachelor’s degree in Business, Marketing, Engineering, or a related field; MBA or equivalent postgraduate qualification is an advantage.
- Prior experience in enterprise sales or regional sales management, ideally in the Gurugram or broader India market.

📌 Sales and Business Development Manager (Gurugram)
🏢 AltitudeSoftware
📍 Gurugram