Job Title: MIS Analyst (Call Center Operations)

Job Type: Full-time, On-site

Location: Jaipur, Rajasthan

Experience Level: 2–4 Years

Job Summary

We are seeking an operational MIS Analyst to take full ownership of our call center data pipeline in Jaipur . In this role, you will be the bridge between raw data collection and daily business execution. Your responsibilities will range from extracting data across multiple sources and managing agent lead assignments , to calculating incentives and schedule adherence while ensuring seamless daily report sharing across all internal communications channels.

Key Day-to-Day Responsibilities

- Data Extraction & Consolidation: Daily collect, export, and merge raw data from multiple sources (CRM, dialer logs, cloud databases, and manual spreadsheets).
- Lead Management: Clean, filter, and dynamically assign and manage lead distribution to agents based on campaign rules, skill sets, and dialer quotas.
- Daily MIS Reporting: Sort and verify daily performance data, then generate and share critical operational reports across group emails and internal chat spaces (Teams/Slack/WhatsApp groups).




- Incentive Calculation: Calculate accurate monthly and weekly agent incentives by mapping individual sales/support KPIs against target slabs.
- Adherence Tracking: Measure and report on agent schedule adherence , login hours, break times, and shrinkage to help operational leads maximize queue efficiency.

Required Skills & Qualifications

- Advanced MS Excel: Mastery of VLOOKUP, XLOOKUP, Pivot Tables, Power Query, and basic automation for sorting and exporting data.
- Lead Management Expertise: Prior experience handling lead lists, deduplication workflows, and dialer upload formats.
- Communication & Collaboration: Excellent written English for drafting professional updates inside group emails and internal communication spaces .
- Solid Mathematical Skills: Exceptional accuracy when calculating performance percentages, attendance adherence, and financial incentive payouts.
- Call Center Familiarity: Prior experience in a BPO or call center environment in Jaipur is highly preferred.

📌 MIS Analyst (Jaipur)
🏢 Cognitive Nest Tech Solutions
📍 Jaipur