08 Sep
|
Futureacad
|
Bengaluru
08 Sep
Futureacad
Bengaluru
Responsibilities:-
- As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns
- Diagnose, prioritize, troubleshoot, and resolve IT incidents reported by the users via telephone, chat, email or walk-ins
- Identify and escalate tickets requiring urgent attention and action
- Log all contacts and document all the activities and results accurately and completely within the incident management tool
- Deal with and resolve help desk requests
- Take ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner
- To maintain and fine-tune a high degree of customer service for all support queries and adhere to all service management principles
- Open to working in a 24x7 workplace with rotating shifts and rotating weeks off
📌 Wipro - IT Services Desk Analyst (Bengaluru)
🏢 Futureacad
📍 Bengaluru