A client site going down, a bad deployment, or an unverified backup are the kinds of problems that shouldn’t happen quietly — someone needs to own uptime, deployments, and data protection as a full-time responsibility, not an afterthought. This role exists to be that owner: managing the ongoing health, deployment lifecycle, and uptime of client websites, with robust hands-on expertise across WordPress and e-commerce platforms.

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nYou’ll work closely with Developers, Project Managers, and Technical Leads to prevent downtime, catch issues before clients notice them, and make sure every release goes live cleanly.

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nThis role is for someone who enjoys:

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- Owning production environments independently, with confidence and discipline
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- Catching problems before they become client-facing incidents
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- Treating backups, deployments, and documentation as non-negotiable habits, not chores
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- Troubleshooting under pressure without losing composure
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nIf you’re someone who takes real pride in a clean deployment and a site that never goes down on your watch, this role will give you full ownership of that outcome.Every client account needs someone who can own the SEO work directly — audits, strategy, content planning, and reporting — without needing to be walked through the fundamentals.

The SEO Strategist is that person: an experienced individual contributor who manages their own portfolio of client accounts end-to-end, working closely with the SEO Strategy Lead on strategy and complex technical issues, while taking full responsibility for day-to-day execution and results.

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nWhat you’ll really be doing

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n1. Backups & Data Protection

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- Take and verify scheduled and pre-deployment backups of client websites and databases
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- Ensure backups are restorable, not just taken — run periodic restore tests
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- Maintain a backup log with timestamps, scope, and verification status
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Website Deployment & Go-Live Management

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- Manage staging-to-production migrations and website go-live processes
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- Handle DNS/domain cutovers, SSL setup, and post-launch verification
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- Coordinate release timing with Developers and PMs to avoid deployment conflicts
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n3. Server Monitoring & Maintenance

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- Proactively monitor client servers — uptime, disk space, resource usage, and security patches
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- Manage hosting environments (cPanel, Plesk, AWS, or similar), including access control and configuration
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- Set up and maintain monitoring/alerting tools for server and website uptime
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n4. WordPress & eCommerce Platform Support

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- Maintain WordPress websites: plugin/theme updates, performance optimization, security hardening, malware cleanup
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- Support e-commerce platforms (WooCommerce, Shopify, Magento) — product/catalog issues, payment gateway and plugin conflicts, performance tuning
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n5. Documentation & Incident Tracking

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- Maintain server details, access credentials (via a secure password manager), and deployment steps for each client site
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- Maintain an incident log for outages/issues and track resolution time
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nWho will thrive in this role

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- You treat backups and documentation as core to the job, not paperwork to skip
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- You catch and fix issues before clients notice them, not after they complain
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- You’re confident managing production environments independently, without hand-holding
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- You stay calm and methodical when something breaks in production
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- You communicate clearly with Developers and PMs to coordinate releases without conflict
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nQualifications & Skills

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nExperience

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- 3–5 years of experience managing website deployments, backups, and server environments
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nMust Have Skills

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- Strong hands-on experience with WordPress (core, plugins, themes, security, performance)
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- Experience with at least one e-commerce platform: WooCommerce, Shopify, or Magento
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- Working knowledge of Linux server administration, cPanel/Plesk, and basic shell commands
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- Experience with backup tools/plugins (UpdraftPlus, BlogVault, or server-level backup solutions)
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- Familiarity with DNS management, SSL certificates, and domain migrations
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- Understanding of FTP/SFTP, Git basics, and staging environments
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- Basic knowledge of server security (firewalls, malware scanning, brute-force protection)
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nTools & Platforms

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- cPanel, Plesk, AWS (or similar hosting environments)
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- WordPress, WooCommerce, Shopify, Magento
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- UpdraftPlus, BlogVault, or server-level backup tools
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- FTP/SFTP, Git, monitoring/alerting tools
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nNice to Have

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- Experience with AWS/DigitalOcean or other cloud hosting
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- Familiarity with CI/CD or deployment automation tools
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- Exposure to other CMS/e-commerce platforms (Shopify Plus, BigCommerce, Laravel-based apps)
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- Basic PHP/MySQL troubleshooting ability
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- Experience working in a digital agency or white-label delivery model
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nWhat this role offers

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- Full ownership of uptime, deployments, and data protection across client sites
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- Direct, hands-on work across WordPress and multiple e-commerce platforms
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- Close collaboration with Developers, PMs, and Technical Leads
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- A production-critical role where your discipline directly protects client trust
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📌 Website & Server Support Engineer (India)
🏢 Rivulet IQ
📍 India