About Us:
Paytm is India's leading mobile payments and financial services distribution
company. Pioneer of the mobile QR payments revolution in India, Paytm builds
technologies that help small businesses with payments and commerce. Paytm’s
mission is to serve half a billion Indians and bring them to the mainstream
economy with the help of technology.
About the team:
CST Team comprises service associates who help customers get onboarded on Paytm
and help them have a good experience of Paytm services.
About the role:
Candidate has to handle concerns and complaints raised by the
customers/merchants on a day-to-day basis and make sure the daily tasks are
being closed within the defined TAT with a positive customer experience.
Expectations/ Requirements:
● Resolving day-to-day queries of the customers/merchants via call/chat.
● Oversee day-to-day management of campaigns and ensure brand consistency
● Ensure brand consistency in copy through tone, voice, and terminology
● Developing and implementing a timeline to achieve targets.
Superpowers/ Skills that will help you succeed in this role:
● High level of drive, initiative, and self-motivation
● 1+ years’ experience in customer support
● Exceptional multi-tasking skills
● Strong problem-solving skills
Educational Qualification:
Any Graduate.
Why join us
1. A collaborative output-driven program that brings cohesiveness across
businesses through technology
2. Improve the average revenue per use by increasing the cross-sell
opportunities
3. A solid 360 feedback from your peer teams on your support of their goals
4. Respect, that is earned, not demanded from your peers and manager
Compensation:
If you are the right fit, we believe in creating wealth for you With enviable
500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem,
we are in a unique position to democratize credit for deserving consumers &
merchants – and we are committed to it. India’s largest digital lending story is
bre
📌 Customer Support Agent (Noida)
🏢 Paytm
📍 Noida