Role & responsibilities
- Handle Inbound/Outbound inquiries & provide detailed information about Medanta offerings/services.
- Handling customer complaints & follow ups
- Maintain excellent communication, empathy and professionalism while interacting with patients & families.
- Achieve daily/weekly call targets and conversion goals.
- Record call details, patient interactions and follow ups accurately in the CRM system.
- Ensure high levels of patient satisfaction and service quality through effective engagement
Any other additional duties related to hospital operations assigned by supervisor.
Preferred candidate profile
- Graduate
- Good Communication skills both verbal & written
- Great interpersonal skills & team work ability
- Positive analytical skills and quick thinking
- dedication and passion to meet & exceed customer expectations both internal and external
- Positive, pro-active, motivated with "can-do" attitude.
📌 Walk-in || Executive - Call Centre (Operations Control Centre) (Noida)
🏢 Medanta
📍 Noida