- Handle customer queries, complaints, and service requests through calls, emails, and chat.
- Provide accurate information and timely resolutions to customer concerns.
- Maintain customer records and update interactions in CRM/ERP systems.
- Coordinate with internal teams to ensure effective issue resolution.
- Conduct timely follow-ups and ensure proper closure of customer requests.
- Maintain high standards of customer satisfaction and service quality.
- Demonstrate strong communication, interpersonal, and problem-solving skills.
Preferred candidate profile:
- Qualification: 10th / 12th / Graduate
- Good verbal and written communication skills
- Basic computer knowledge and MS Office skills
- Immediate joiners preferred
- Willingness to work in rotational shifts
Perks and benefits:
- PF & ESI/Insurance benefits as per company policy
- Work From Home prospect after 3 months, subject to performance and company policy
- Job security and growth opportunities
- Employee-friendly work environment