Customer Relationship Executive (CRE) Hospital

Key Responsibilities:

- Handle patient and attendant queries and provide proper guidance regarding hospital services.

- Coordinate with patients, doctors, nurses, billing, diagnostics, pharmacy, and other departments.

- Manage patient appointments, registrations, follow-ups, and feedback.

- Build and maintain valuable relationships with patients and their families.

- Assist patients throughout their hospital journey and ensure a smooth experience.

- Handle patient complaints and coordinate with relevant departments for timely resolution.

- Conduct follow-up calls with patients regarding appointments, consultations, tests, and treatments.

- Maintain patient records and update CRM/database accurately.

- Support hospital services, packages, and other healthcare offerings.

- Coordinate with corporate clients, insurance/TPA teams, referral partners, and external stakeholders where required.

- Work towards patient satisfaction, retention, and achievement of assigned business/relationship targets.

📌 Walk-in || Customer Care Executive (Navi Mumbai)
🏢 The Kids Clinic
📍 Navi Mumbai