Looking to build your career in customer support with a rapid-growing global company? Join Transcom and be a part of a dynamic, people-first workplace!

Position: Customer Sucess Associate

Company: Transcom, Pune

Key Responsibilities:

- Provide accurate information about products, services, and policies.
- Understand customer concerns and offer effective solutions.
- Escalate complex issues to the relevant teams when required.
- Maintain proper records of customer interactions.
- Ensure customer satisfaction through excellent service.
- Meet performance and quality targets.

Handle queries via voice and chat in a professional and timely manner.

Eligibility Criteria:

Any Graduate or Undergraduate.

Minimum 12 months of experience in Seller suppor service (E ecommerce).

Excellent verbal & Written communication skills

Strong problem-solving and multitasking abilities

Customer-focused attitude with patience and empathy

Familiarity with CRM tools is an added advantage

Comfortable with rotational shifts & weekend working

Shift & working mode:

Work from office

24*7 any 9 hours

5.5 days working 1.5 rotational week off

Cab available within the radius

Contact Person: Nilesh-(phone hidden)

[email protected]

📌 Walk-in || Customer Success Associate (Pune)
🏢 Transcom
📍 Pune