VOICE PROCESS – CUSTOMER SERVICE EXECUTIVE /n Location: Pune /n Experience: 0–2 Years /n Freshers: Welcome to Apply /n Employment Type: Full-Time /n Working Days: 5 Days a Week /n Weekly Off: 2 Rotational Week Off /n Shift: Rotational Shifts /n /n Job Role – Voice Process /n We are looking for confident and customer-focused individuals to join our team as Customer Service Executives – Voice Process . /n The ideal candidate should have excellent verbal communication skills, a positive attitude, and the ability to handle customer conversations professionally. /n /n Key Responsibilities /n /n

- Handle inbound and outbound customer calls

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- Understand customer queries and provide appropriate solutions

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- Assist customers with product, service,



and process-related information

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- Identify and resolve customer concerns effectively

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- Escalate complex issues to the relevant team when required

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- Maintain accurate records of customer interactions

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- Meet individual and team performance targets

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- Ensure a positive customer experience on every interaction

/n /n Requirements /n /n

- 0–2 years of experience in Voice Process, BPO, Customer Service, or Call Center

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- Freshers with valuable communication skills can apply

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- Excellent English communication skills

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📌 VOICE PROCESS - CUSTOMER SERVICE EXECUTIVE (Pune)
🏢 WNS
📍 Pune