Hiring : Infra Voice – Service Desk Engineer

Experience : 6 Months – 1 Year

Job Location : Ghansoli Reliance Retail

Shift : Rotational & Night Shifts

Job Responsibilities

- Provide first-level technical support to users via voice calls.
- Handle and resolve IT-related incidents and service requests.
- Troubleshoot basic issues related to Windows, applications, hardware, network, and connectivity.
- Log, update, and track tickets in the ITSM/ticketing tool.
- Escalate unresolved issues to the appropriate technical teams.
- Maintain proper documentation of incidents and resolutions.
- Follow defined SLA and service desk processes.
- Ensure professional communication and timely resolution of user queries.

Required Skills :
- 6 months to 1 year of experience in Service Desk, Help Desk, Technical Support, or Voice Support.
- Positive verbal and written communication skills.
- Basic knowledge of Windows, MS Office, networking, and troubleshooting.
- Comfortable working in rotational and night shifts.
- Customer-service-oriented approach.
- Ability to troubleshoot and resolve issues over the phone.
- Education: Graduate / Diploma in IT or a related field preferred.

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