We are hiring for VKYC executive

Role Overview:

The VKYC executive will be responsible for conducting video-based customer identity verification in compliance with RBI guidelines. The role requires handling live video interactions, validating customer documents, ensuring regulatory adherence, and delivering a seamless onboarding experience.

Key Responsibilities:

1. Video KYC Execution

- Conduct live video KYC calls with customers as per defined process
- Verify original identity documents (PAN, Aadhaar, etc.) during the video interaction
- Perform liveness checks and ensure customer presence
- Capture geo-coordinates, screenshots, and required audit data

2. Customer Interaction

- Guide customers through the VKYC process clearly and professionally
- Ensure proper lighting, visibility, and document clarity during the call
- Handle customer queries and reduce call drop-offs / incomplete cases

1. Compliance & Documentation

- Ensure strict adherence to RBI VKYC guidelines and internal SOPs
- Validate customer details against system records
- Maintain complete and accurate records (video recordings, logs, timestamps)




- Flag suspicious or fraudulent cases to the Audit team

1. Quality & Accuracy

- Maintain high accuracy in verification and data entry
- Avoid errors leading to rework or audit failures
- Meet defined Quality Audit (QA) standards

Eligibility Criteria:

- Graduate (mandatory)
- 0 - 3 years of experience (Freshers with good communication can be considered)
- Experience in KYC / Customer Support / BPO is preferred

Skills Required:

- Strong verbal communication (English + regional language preferred)
- Basic understanding of KYC documents (PAN, Aadhaar, etc.)
- Positive attention to detail and observation skills
- Ability to identify suspicious/fraudulent behavior
- w asic computer proficiency

notice period : immediate Location : Bangalore / HSR Layout

Work mode : work from office

If anyone Interested Please Contact me :E Mail: [email protected] /(phone hidden)

[email protected] /(phone hidden)

Regards

M swetha - Senior Talent Acquisiton Specialist

Dheekshitha - Hr Recruiter

📌 VKYC executive (Bengaluru)
🏢 Prolific Hr Consultants
📍 Bengaluru