This a client facing position where you will be working as a virtual assistant for a US healthcare client which is a behavioral health clinic.

Key Responsibilities:

- Review daily patient schedules and provider calendars across all service lines

- Identify and flag cancellations, no-shows, open appointment slots, and missing paperwork

- Confirm upcoming appointments via call/text and manage same-day rescheduling for cancellations

- Handle current patient referral calls and complete intake screening

- Verify insurance eligibility and coverage same-day

- Collect and upload patient documents (ID, insurance cards, consent forms, intake paperwork)

- Schedule new patient appointments within practice turnaround targets

- Maintain intake tracker, patient census, and related administrative logs

- Audit patient charts for completeness (consents, insurance, releases, required documentation)

- Submit and track insurance authorizations; monitor expiring authorizations

- Notify relevant staff of coverage gaps, expiring authorizations, or service limits

- Cross-check completed appointments against billing requirements





- Confirm clinical/provider documentation is completed and finalized

- Flag missing notes, authorizations, or documentation that could delay billing

- Manage lab/diagnostic result intake, uploading, and correct labeling

- Notify clinical staff of urgent or abnormal results

- Complete end-of-day patient follow-ups and confirm next-day appointments

- Prepare and submit daily operational summary reports to management

Core Skills Required:

- Healthcare administration or medical virtual assistant experience

- Familiarity with EHR/practice management software

- Working knowledge of insurance verification and authorization processes

- Strong English communication (written and verbal)

- High attention to detail and organizational skills

- Ability to manage multiple priorities under time-sensitive deadlines

- Comfort working within HIPAA-compliant processes

- Independent, reliable performance in a remote/BPO work environment

📌 Virtual Assistant (New Delhi)
🏢 KHP Remote FTE
📍 New Delhi