Rampwin Technologies is a fast-growing technology-driven company based in Jaipur, focused on building cutting-edge communication and automation solutions. We empower businesses to streamline customer interactions through scalable platforms and smart integrations.

Job Overview

We are looking for a proactive and customer-focused Customer Support Executive to join our team. The ideal candidate will be responsible for handling customer queries, resolving issues efficiently, and ensuring a seamless support experience.

Key Responsibilities

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Handle customer queries via chat, email, and calls in a timely and professional manner

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Resolve product or service issues by identifying the root cause and providing effective solutions

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Maintain a high level of customer satisfaction and experience

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Collaborate with internal teams (tech, product, sales) to resolve complex issues

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Document customer interactions and maintain records in CRM systems

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Provide product guidance and assist customers in using our platform effectively

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Identify recurring issues and suggest improvements

Requirements

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2–3 years of experience in customer support or a similar role

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Strong communication skills (written and verbal)

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Experience with CRM tools and support platforms

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Problem-solving mindset with attention to detail

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Ability to handle multiple queries and work in a fast-paced environment

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Basic technical understanding (APIs, SaaS products is a plus)

Good to Have

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Experience in SaaS, tech, or WhatsApp/API-based platforms

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Familiarity with ticketing tools like Zohodesk, Freshdesk, etc.

📌 Customer Support Executive (Jaipur)
🏢 Rampwin Technologies
📍 Jaipur