Umrah Travel Sales Executive / Umrah Travel Consultantn

nWe are looking for an energetic and sales-driven Umrah Travel Executive who can actively handle online inquiries, live chat leads, and customer follow-ups and convert inquiries into confirmed bookings.n

nThe ideal candidate should understand Umrah packages, customer requirements, CRM management, and the complete sales follow-up process. The role requires someone who is proactive, responsive, confident in communication, and focused on achieving conversion targets.Key Responsibilitiesn

n

n
- Actively handle live chat, WhatsApp, website, social media, and online Umrah inquiries.
n
- Respond quickly to incoming leads and understand the customer’s travel requirements.
n
- Handle both Group Umrah Packages and Customized/Private Umrah Packages.
n
- Suggest suitable packages based on customer budget, travel dates, hotel preferences, and family requirements.
n
- Maintain and update all inquiries, follow-ups, and customer details accurately in the CRM.
n
- Regularly follow up with potential clients until the enquiry is converted or closed.
n
- Convert online and inbound leads into confirmed Umrah bookings.
n
- Communicate package inclusions, hotels, flights, transfers, visa requirements, and other travel-related information clearly.
n
- Coordinate with the operations, ticketing, and reservation teams after confirmation.
n
- Build strong customer relationships and provide professional pre-sales support.
n
- Handle customer objections, negotiate effectively, and work towards closing the booking.
n
- Achieve individual sales, conversion,



and follow-up targets.
n
- Maintain proper records of hot, warm, and cold leads in the CRM.
n
- Reconnect with previous customers and leads for future Umrah travel requirements.
n
- Stay updated with Umrah packages, hotel options, flight availability, and travel-related updates.
n
- Be comfortable using new technologies, CRM systems, online communication platforms, and AI-based tools.

n

Candidate Requirementsn

n

n
- Strong sales and lead-closing skills.
n
- Good knowledge of Umrah travel products and packages.
n
- Experience handling online travel leads will be preferred.
n
- Knowledge of CRM and lead-management systems.
n
- Ability to manage multiple customer inquiries and follow-ups simultaneously.
n
- Excellent communication and negotiation skills.
n
- Strong WhatsApp, chat, and telephone communication etiquette.
n
- Customer-focused approach with the ability to understand different traveler requirements.
n
- Good follow-up discipline and strong conversion mindset.
n
- Ability to handle both group and customized Umrah enquiries.
n
- Basic technical and digital knowledge.
n
- Quick learner and adaptable to current software and sales tools.
n
- Target-oriented, responsible, and proactive.
n
- Ability to work independently as well as coordinate with the travel operations team.

n

Qualifications

n

n
- 2-5 years' quota carrying sales experience
n
- Experience and working knowledge of CRM systems
n
- Demonstrable track record of over-achieving quota
n
- Strong written and verbal communication skills
n

📌 Umrah sales Executive (Hyderabad)
🏢 IMAD Travel
📍 Hyderabad