Role & responsibilities

Company Description About CREW -

CREW is Swiggy's premium travel concierge, built to take the stress out of planning and traveling for busy professionals. Instead of leaving customers to stitch together flights, hotels, visas and on-ground logistics across five different apps, CREW brings it all into one place - backed by real people.

What sets CREW apart: Member-only hotel rates: Negotiated prices on domestic and international stays Trip assistance: A concierge that stays live from planning to landing Deep destination expertise: From the best activities to currency exchange to making the most of every day at the destination One stop shop: Hotels, flights, visas, trip planning, forex, cabs and insurance - all in one place, so there's no juggling five platforms for one trip.

By combining human expertise with seamless service delivery, CREW lets customers focus on the reason they're traveling - work, family or leisure - while we handle the details before, during and after the trip.

About the Role

We are looking for someone to join the Booking Ops desk - the team that makes sure every booking a member is sold actually holds up on the ground. You'll own missions end to end once a trip is confirmed: verifying every booking detail against what was promised, catching discrepancies before they become member-facing problems, creating google drive folders of vouchers and staying the point of contact with airlines, DMCs, hotels and other vendors before the trip. This is a detail-heavy, execution-focused role for someone who's uncomfortable letting a booking go out with an unchecked box.

You'll report to the Assistant Manager - Travel Onsite, work to the desk's SOPs and escalation ladder, and hand off cleanly to the Trip Assist team so nothing gets lost between "booked" and "traveling." You're measured on booking accuracy, discrepancy catch-rate, and how clean your handovers are.

Key Responsibilities

Own bookings end to end post-confirmation - verify every detail (fares, dates, PNRs, room categories, inclusions,



visa/document requirements) against what was sold to the member. Maintaining a booking re-confirm/quality check sheet for day-to-day bookings that are confirmed, ensuring it is updated everyday without fail. Proactively identify and flag discrepancies between what was booked and what was promised, before they surface as a member complaint.

Coordinate directly with airlines, DMCs, hotels and transport partners to confirm, amend or correct bookings before the trip. Handle web check-ins, add on request, travel assistance and other pre-departure formalities on behalf of members, ensuring nothing is missed closer to travel date. Act as an escalation point for booking-related issues raised by members or by the Trip Assist team, resolving what you can and escalating what you can't - fast, and with full context.

Ensure a smooth, well-documented handover from Booking Ops to the Trip Assist team so travelers experience zero friction as their trip begins. Work to the desk's SOPs and escalation ladder; flag to your Assistant Manager where an SOP breaks down in a real situation. Use AI-assisted tools in day-to-day workflow, and flag manual, repetitive work worth automating.

Be available for rotational shifts, including nights, weekends and peak season, so the desk is staffed when members are actually traveling.

Qualifications

Must be based in Bangalore. Open to rotational shifts (6-day work week including weekends). 1-3 years of work experience, ideally in travel/airline operations, booking ops or a concierge setup - but not mandatory. Hands-on vendor coordination: you've chased an airline, DMC or hotel to correct a booking under time pressure.

Sharp eye for detail - comfortable cross-checking booking documents line by line for discrepancies. Robust ops mindset with a demonstrated bias for action and high ownership. Excellent communication and coordination skills, especially across internal teams (handovers) and external vendors.

Ability to perform under pressure while ensuring a seamless customer experience. Passion for delivering outstanding, personalized experiences for premium users.

📌 Travel Consultant (Bengaluru)
🏢 Swiggy
📍 Bengaluru