Role: Trainer — Transcription Review

Location: Chennai, Tamil Nadu · Full-time

Reports to: Operations Manager

About the role

We run an English-language transcription-review operation: reviewers listen to audio and correct machine-generated text into clean, accurate, client ready transcripts — working on platforms and to quality standards similar to TranscribeMe.

As Trainer, you own how quickly and how well new joiners reach production standard, and you build our team of Reviewers who correct and finalize transcripts to a client-ready bar. You will design and run onboarding, coach on clean-verbatim style and English grammar, calibrate the team to a single standard, and grow reviewer capability as we scale from a small pilot team to ~90 seats

What you'll do

- Onboard new reviewers — deliver structured training on platform/tool navigation, clean-verbatim style, speech tags (inaudible, crosstalk, etc.), speaker labelling, timestamps, and researching names and terms.
- Own the curriculum — build and maintain the training material, house style guide, and a certification/assessment path; keep them current as client style guides change (US vs. Commonwealth English, file-specific rules).
- Coach English fundamentals — grammar, punctuation, spelling, and formatting to one consistent standard; run targeted refreshers on recurring error patterns.
- Develop Senior / Lead Reviewers — identify strong performers and grow them into senior reviewer roles who can guide others and hold the quality bar as the team expands.
- Run calibration — hold regular sessions so all reviewers correct the same file the same way; track and close inconsistencies between reviewers.




- Own ramp-quality metrics — time-to-productivity, accuracy / rejection rate, critical-error rate, and rework rate; report progress against the hiring ramp.
- Pick up new domains fast — absorb new subject areas and client accounts and turn them into training material quickly (e.g., US legal transcription conventions where required).

Must have

- Excellent command of English — near-native grammar, punctuation, and spelling (US and Commonwealth), with strong reading comprehension and an ear for meaning.
- Transcription, proofreading, or review background, ideally including clean-verbatim work.
- Fast domain learner — able to absorb a current subject or style guide and teach it clearly within days, not weeks.
- A coaching instinct — patient, structured, and able to give feedback that actually changes behaviour.
- Detail-obsessed — comfortable holding a quality standard and working to measurable accuracy targets.

Nice to have

- Exposure to US legal / court transcription conventions — verbatim vs. non-verbatim, speaker labels, bracketed notation ([phonetic], [indiscernible]), and numeral/formatting rules.
- Hands-on experience with TranscribeMe (or Rev, GoTranscript, Verbit, etc.) as a transcriber or reviewer.
- Experience handling varied English accents (US, UK, Australian, Indian) and difficult audio.
- Prior experience standing up training for a new or scaling team.

Success in the first 90 days:
- New reviewers reliably reach production accuracy within the defined ramp window.
- A documented house style guide, training deck, and certification test are live.
- At least one internal Senior Reviewer cohort is trained and holding the standard independently.

📌 Trainer - Transcription Review (Chennai)
🏢 NeuraNx.ai
📍 Chennai