Tourism Helpdesk Analyst

Location: United Kingdom

Job Type: Full-Time / Part-Time

Experience Level: Entry-Level / Associate

Job Overview

We are seeking a customer-focused and technically minded Tourism Helpdesk Analyst to provide support to customers, tourism businesses, travel partners, and internal teams.

The successful candidate will assist with tourism and travel-related systems, platforms, bookings, account enquiries, and technical issues while ensuring support requests are handled efficiently and professionally.

Key Responsibilities

- Provide first-line support for tourism, travel, booking, and customer service systems.
- Respond to enquiries through email, phone, live chat, or helpdesk ticketing systems.
- Assist users with booking, reservation, account, and platform-related issues.
- Troubleshoot basic technical and system problems.
- Investigate support requests and escalate complex issues when required.
- Maintain accurate records of helpdesk tickets, enquiries, and resolutions.
- Assist users with account access, password resets, and system navigation.
- Monitor open support requests and ensure timely follow-up.
- Provide transparent guidance on tourism and travel-related platforms and processes.
- Liaise with hotels, travel agencies, tour operators, attractions, suppliers, and other partners when required.




- Identify recurring issues and provide feedback to improve support processes.
- Prepare basic reports on helpdesk activity, response times, and common enquiries.

Requirements
- Interest in tourism, travel, customer service, IT, or business operations.
- Strong written and verbal communication skills.
- Good problem-solving and troubleshooting abilities.
- Comfortable working with computers, online platforms, and software systems.
- Strong attention to detail and accuracy.
- Good organisational and time-management skills.
- Ability to manage multiple support requests efficiently.
- Professional and customer-focused approach.
- Ability to work independently and as part of a team.
- Previous helpdesk, travel, tourism, customer service, or technical support experience is beneficial but not essential.

Preferred Skills
- Familiarity with travel booking, reservation, or tourism management systems.
- Basic understanding of IT support and troubleshooting.
- Experience with CRM, ticketing, or helpdesk platforms.
- Knowledge of Microsoft Office or Microsoft 365.
- Familiarity with hotel, airline, travel agency, tour operator, or tourism systems.
- Experience providing customer support through email, phone, or live chat is advantageous.

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