Role & responsibilities

1. Tour Management &
- Storytelling

- Welcome guests with warmth & enthusiasm at Eureka providing information about park operations / attractions and guide them to the Opening Ceremony.

- Assist guests in boarding the Vintage Bus (Studio Tour) or AC Bus (Star Experience Tour).

- Conduct scripted and engaging tours, adjusting dynamically to guest demographics and interest.

- Provide accurate information about RFCs legacy, famous film shoots, and current productions.

- Share engaging facts and stories that make the tour fun and memorable for guests.

1. Guest Experience &
- Safety

- Monitor guest feedback through their interaction and take specific issues to management.

- Handle guest enquires, complaints, special requests promptly giving satisfaction to guests.

- Monitor guest behavior and movement during the tour for safety and comfort.

- Announce and reinforce safety guidelinesremain seated while in motion, keep limbs inside the bus, etc.

- Offer assistance in emergencies; administer basic first aid and alert the in-house hospital if needed.

- Conduct bus checks post-tour to ensure no guest belongings are left behind and report to Security if found.

- Guide guests post-tour to attractions, shows, rides, Fundustan, restaurants, and shopping areas.

- Resolve issues such as lost items, ticketing disputes with empathy.

1. Communication &
- Soft Skills

- Must be fluent in at least two languages (preferably English, Hindi, or Telugu).

- Exceptional communication and interpersonal skills to engage diverse guests, VIPs, family groups, international guests.

- Communicate in a clear, polite, enthusiastic,



and guest-friendly tone.

- Respond professionally to guest questions and provide accurate information.

- Promote upselling of food options, merchandise to enhance guest satisfaction.

1. Navigation &
- Guest Flow

- Ensure timely boarding and deboarding at designated points to avoid delays.

- Help manage crowd flow and provide directions to restrooms, baby feeding room, drinking water, food courts, and entertainment zones.

1. Compliance &
- Coordination

- Adhere to all defined SOPs and checklists related to tours and guest handling.

- Position oneself effectively for visibility and sound clarity during narration.

- Attend daily briefings and follow instructions from senior management.

- Stay informed on updated tour scripts, newly shot locations, and special events.

- Adhere to dress code and grooming guidelines.

To handle any complaints or unexpected situations with composure.

Preferred candidate profile

- Education: Bachelor degree or diploma in Tourism, Hospitality, Mass Communication, or a related field is a plus.

- Experience: Previous experience in tour guiding, public speaking, customer service, or a related field is highly preferred.

Experience in theme parks or entertainment venues is an advantage.

- Language Skills: Excellent command of English and Hindi is essential. Proficiency in additional languages (e.g., Telugu, other regional Indian languages, or international languages) is a significant asset.

- Knowledge: A keen interest in cinema, filmmaking, and general entertainment. Familiarity with Indian culture and tourism is beneficial.

📌 Tour Guide (Hyderabad)
🏢 Ushakiron Movies Private Limited (Ramoji Film City)
📍 Hyderabad