Skill: Tower Lead Payroll

Location: Bangalore

Shift: Should be comfortable with night & Rotational Shifts (24x5 Rotational Support)

Experience Required: 12-18 years

Employment Type: Full-Time

Please register your profile using the link below:

Mandatory Requirements (How to generate your EPCN)

EPCN number is mandatory for eligibility of the interview

• Step 1: Visit https://ibegin.tcsapps.com/candidate/register

• Step 2: Click to login

• Step 3: Click New user (Register with us)

• Step 4: Select "BPO" in areas of interest and complete the registration. (Fill the details)

• Step 5: Once completed, your TCS no. will be generated which starts from EP2025XXXX.

• Step 6: You will receive the EP number on your personal e-mail ID.

Key Accountabilities

- End-to-End Payroll Delivery: Own the complete payroll lifecycle across multiple countries, including payroll inputs, validations, gross-to-net processing, pre-payroll and post-payroll controls, approvals, payments support, statutory outputs, reconciliations, reporting and period closure.
- Multi-Country Operations Governance: Coordinate country payroll calendars, cut-offs, dependencies, exception management and local requirements while maintaining a consistent global delivery framework.
- SLA, KPI and Quality Management: Deliver agreed service levels, accuracy, timeliness and productivity targets; establish operating reviews, workload and capacity plans, quality checks, root-cause analysis, corrective actions and prevention of repeat errors.
- Controls, Compliance and Audit Readiness: Maintain robust maker-checker controls, access governance, payroll sign-offs, reconciliation evidence, audit trails, records retention, business continuity and timely remediation of control gaps. Partner with appropriate specialists on country-specific statutory and policy requirements.
- Transition and Stabilization: Lead knowledge transfer, process validation, SOP and desktop procedure creation,



payroll calendar design, control definition, parallel runs, readiness reviews, cutover, go-live and stabilization for the new account.
- Client and Stakeholder Management: Act as the primary tower contact for client Payroll, HR, Finance, Tax, Treasury, Benefits, HRIS and other connected teams; manage governance, escalations, dependencies, decisions and action closure.
- Vendor and Third-Party Management: Govern payroll providers and other delivery partners against defined outcomes, calendars, controls, issue resolution and escalation protocols.
- People Leadership: Lead, coach and develop managers, team leads and payroll specialists; establish role clarity, skill matrices, cross-training, succession plans and a culture of ownership, confidentiality, accuracy and customer focus.
- Technology and Data Governance: Oversee payroll processing across relevant payroll, HRIS, time, case management and reporting platforms; govern interfaces, data validations, reconciliations, mass uploads, defects and change impacts.
- Transformation and Improvement: Build an improvement roadmap covering global standardization, process simplification, automation, analytics, knowledge management, self-service and defect elimination.
- Governance and Reporting: Provide executive-ready reporting on payroll status, service performance, accuracy, timeliness, backlog, risks, controls, capacity, customer experience, improvements and decisions required.

Required Experience and Competencies

- 12 to 18 years of overall experience, with substantial leadership experience in payroll operations,



HR shared services, outsourcing or HRO delivery.
- Proven ownership of end-to-end payroll operations across multiple countries, including complex payroll calendars, controls, reconciliations, issue management and governance.
- Demonstrated experience managing large or multi-layered teams, client stakeholders, third-party payroll providers, service performance and business-critical escalations.
- Robust understanding of payroll inputs and outputs, gross-to-net processing, payroll accounting interfaces, payments coordination, statutory deliverables, year-end or period-end activities and employee query dependencies.
- Experience with payroll platforms such as SAP Payroll, Workday Payroll, Oracle HCM Payroll, ADP, CloudPay, Dayforce or equivalent, together with HRIS and case management tools.
- Experience in transitions, knowledge transfer, parallel payroll runs, cutover, stabilization, operating model design, documentation and governance for new or expanding accounts.
- Working knowledge of data privacy, segregation of duties, access controls, audit requirements and business continuity in a sensitive payroll environment.
- Advanced analytical, reporting and presentation capability, including effective use of Excel and dashboards for operational decisions.
- Excellent communication, executive presence, negotiation, problem-solving and stakeholder management skills.

Education and Preferred Qualifications

- Bachelor's degree in Commerce, Finance, Accounting, Human Resources, Business Administration or a related discipline; a postgraduate qualification is preferred.
- Professional certification in payroll, HR operations, accounting, project management, Lean Six Sigma or service management is an advantage.
- Experience supporting global or multi-country employee populations in an outsourcing or shared-services environment is preferred.

📌 Tower Lead Payroll (Bengaluru)
🏢 Tata Consultancy Services
📍 Bengaluru