Telesales Coordinator – Lead Qualification

Reports To: Sales Head / Business Development Manager

Objective:

Qualify, nurture, and route incoming and outbound leads to ensure rapid prospect engagement and maximum sales conversion.

Key Responsibilities

Lead Qualification: Contact leads promptly via phone, email, and messaging to assess needs, budget, authority, and timeline.

Pipeline Support: Schedule meetings and discovery calls for Senior Sales Executives.

Database Management: Log all call dispositions, prospect feedback, and next steps accurately in the CRM.

Nurturing: Maintain regular follow-ups with cold or long-cycle prospects using promotional materials and course/service info.

Key Performance Indicators (KPIs)

Response Speed:



Contact recent leads within 30 minutes.

Daily Activity: 60+ outbound calls/touchpoints daily.

Conversion Rate: Target ratio of raw leads converted into Sales Qualified Leads (SQLs).

CRM Accuracy: 100% logging of call notes and lead status.

Requirements

Experience: 2–3 years in telesales, inside sales, or sales coordination.

Skills: Excellent communication, objection handling, active listening, and CRM proficiency.

Attributes: Organized, goal-oriented, and comfortable handling high call volumes.

Work Location: In person

📌 Telesales Coordinator – Lead Qualification (Kochi)
🏢 Arbrit safety
📍 Kochi