We are looking for a confident and enthusiastic Telecalling Executive to join our team. The candidate will be responsible for making outbound calls to potential customers, generating leads, understanding customer requirements, and coordinating with the sales team to convert enquiries into business opportunities.
The ideal candidate should have good communication skills, a positive attitude, and the ability to confidently speak with customers over the phone.
Key Responsibilities
- Make outbound calls to prospective customers and generate sales leads.
- Follow up with existing enquiries, leads, and customers.
- Understand customer requirements and provide basic information about our products and services.
- Identify potential business opportunities and qualify leads.
- Schedule appointments and site visits for the sales team.
- Maintain proper records of calls, leads, follow-ups, and customer information.
- Regularly follow up with interested customers until the lead is converted or closed.
- Coordinate with the Sales Team and Sales Head regarding customer requirements.
- Update customer information and follow-up status in the CRM/system.
- Achieve daily and monthly calling and lead-generation targets.
- Maintain a professional and positive relationship with customers.
Requirements
- Good verbal communication skills.
- Confident and comfortable speaking with customers over the phone.
- Basic knowledge of MS Excel and MS Word.
- Basic computer knowledge.
- Positive follow-up and convincing skills.
- Ability to handle multiple leads and follow-ups systematically.
- Positive attitude and willingness to learn.
- Freshers with good communication skills can apply.
Preferred Skills
- Experience in telecalling, telesales, lead generation, or customer support.
- Experience in B2B sales or construction/building products will be an advantage.
- Knowledge of English, Hindi, and Kannada is preferred.
- Experience working with a CRM will be an added advantage.
Performance Indicators The candidate will primarily be evaluated based on:
- Number of calls made
- Qualified leads generated
- Follow-ups completed
- Appointments/site visits scheduled
- Lead conversion
- Achievement of monthly targets
- Quality and accuracy of CRM updates
What We Offer
- Fixed monthly salary with performance-based incentives.
- Opportunity to learn B2B sales and business development.
- Professional working environment.
- Growth opportunities based on performance.