08 Sep
|
Verifitech
|
Chennai
08 Sep
Verifitech
Chennai
Job Title:Customer Relationship Manager/Executive
Employment Type: Full time
Job Summary:
KEY Responsibilities:
● Oversee daily customer service operations and team performance.
● Train, mentor, and develop customer support representatives.
● Handle customer escalations and complex service issues.
● Develop and implement customer service policies and best practices.
● Monitor KPIs such as TAT, response time, resolution rate, and customer satisfaction
s cores
● Analyze customer feedback to identify service improvement opportunities.
● Collaborate with sales, marketing, and product teams to improve customer
experience.
● Manage customer support tools and online data updates.
● Ensure compliance with company policies and industry regulations.
● Stay updated on customer service trends and technologies.
● Supervising and training customer service representatives.
● Developing and implementing customer service policies and procedures.
● Monitoring customer satisfaction and handling escalations.
● Analyzing customer feedback and improving support strategies.
● Collaborating with sales and product teams to enhance customer experience
Requirements
Skill Requirements:
● Proven experience as a Customer Service Manager or Support Lead.
● Strong knowledge or ability to learn and use CRM software.
● Excellent problem-solving and conflict resolution skills.
● Ability to lead, train and motivate a service team.
● Strong communication and interpersonal skills.
● Experience in analyzing customer data and implementing service improvements.
● Ability to handle high-pressure situations and escalations.
● Knowledge of customer service best practices and industry standards.
Education Requirements:Graduate or Post graduatein any discipline
Salary:INR 3 – 5 lacs per year (based upon candidate’scaliber)
Benefits
Benefits:
● Health insurance
● Performance and efforts-based incentives
Schedule:Day shift
📌 -Customer Relationship Manager/Executive (Chennai)
🏢 Verifitech
📍 Chennai