Company Description People Foundry is a career and talent platform designed to make finding the right prospect more straightforward and accessible. It connects professionals, companies, and roles in one place, enabling users to discover positions that match their ambitions, location, industry, and experience.

Professionals can explore employers, access practical career resources, and apply directly to curated opportunities. For businesses, People Foundry offers a way to reach relevant talent and build stronger pipelines. The platform is built on the belief that career growth should depend on merit and fit, not on personal networks or time spent searching.

Role Description The Technical Support Specialist is a full-time, on-site role based in Delhi, India. This role involves responding to user inquiries, diagnosing technical issues, and providing timely resolutions across People Foundry’s platform and tools.

The specialist will guide users through troubleshooting steps, document recurring issues, and escalate complex problems to the appropriate internal teams. Day-to-day responsibilities include maintaining high standards of customer support, monitoring system performance from a user perspective, and contributing to knowledge base articles and FAQs.



The role also requires collaborating with product and engineering teams to relay user feedback, improve platform usability, and support updates or new feature rollouts.

Qualifications

- Strong Technical Support and Troubleshooting skills to diagnose, resolve, and prevent recurring platform issues.
- Excellent Customer Support and Customer Satisfaction focus, with the ability to communicate clearly and empathetically with diverse users.
- Solid Analytical Skills to interpret user reports, identify patterns, and provide data-driven insights to internal teams.
- Ability to work on-site in Delhi, India, and collaborate effectively with cross-functional colleagues.
- Relevant experience in technical support or helpdesk roles, preferably in SaaS or online platforms.
- Familiarity with ticketing systems, remote support tools, and basic networking or web application concepts.
- Bachelor’s degree or equivalent experience in Information Technology, Computer Science, Engineering, or a related field is preferred.
- Strong written and verbal communication skills in English; additional language proficiency is an advantage.

📌 Technical Support Specialist (Delhi)
🏢 People Foundry
📍 Delhi