Company Description Mindenious is an innovative educational technology platform focused on connecting classroom learning with real-world industry requirements. The company supports students through internships, personalized career guidance, and mentorship to help them navigate evolving qualified landscapes.

Mindenious emphasizes practical skill development so learners can thrive, not just acquire knowledge. By integrating education with career readiness, the platform aims to elevate each learner’s potential and long-term success.

Role Description The Technical Support Representative is a full-time, on-site role based in Bengaluru. In this position, the representative will handle incoming support requests from users, providing timely and clear assistance via email, chat, and phone.

Day-to-day responsibilities include diagnosing technical issues on the platform, guiding users through troubleshooting steps, and escalating complex problems to the appropriate internal teams. The representative will document cases, track resolutions, and contribute to knowledge base articles to reduce recurring issues. The role also involves collaborating with product and engineering teams to report common user challenges,



supporting platform improvements, and ensuring a positive overall user experience.

Qualifications

- Strong customer-facing skills, including Customer Support and a focus on Customer Satisfaction.
- Solid Technical Support capabilities with hands-on experience in Troubleshooting common software or platform issues.
- Well-developed Analytical Skills to investigate problems, identify root causes, and propose effective solutions.
- Clear and professional written and verbal communication skills in English; additional language proficiency is an asset.
- Ability to work on-site in Bengaluru, manage multiple cases simultaneously, and prioritize tasks effectively.
- Comfort with using ticketing systems, CRM tools, and basic productivity software; familiarity with ed-tech platforms is a plus.
- Relevant diploma or degree in information technology, computer science, engineering, or a related field, or equivalent practical experience.
- Demonstrated commitment to inclusive, learner-focused service and willingness to continuously update technical and product knowledge.

📌 Technical Support Representative (Bengaluru)
🏢 Mindenious
📍 Bengaluru