Key Responsibilities:1.

Support

Sales &

- Presales Team for pre-sales activities2.

Handling Technical Support

Calls &

- Tickets3. Resolving issues - Remote Access, Phone Support, etc.4. Installation &
- Configuration of company, MySQL Database, SSL, Linux &
- Windows Server OS5. Installation & configuration of Security Solutions - MDM, ZTNA6.

Performing

Migration &

- Go Live Activities7.

Present

Demos.8.

Handling

Presales queries (L1/L2)Qualification and Requirements:Experience: 1-4 years previous Presales experienceExcellent CommunicationBachelor's degree or equivalentSkills &

- Competencies:a) Administration of Windowsb) Administration of Linux (CentOS, Debian, Ubuntu)c) Network level skillsd) Email protocols (SMTP, POP3, IMAP)e) MS SQL Server, MySQL Server (Installation, configuration, fine tune, backup restore, query execution,



troubleshooting)f) Experience with ActiveDirectory and LDAP.g) Knowledge on VPN Technologiesh) Knoweldge on MDMi) Experience with the administration of Email Messaging &
- Archiving - M365/Google Workspace/MS Exchange/Lotus Domino/Postmaster/Zimbra/Mdaemonj) Experience in Virtualization (VMWare, HyperV)k) Knowledge in SSL Certificatesl) Knowledge of helpdesk/ticketing system (Kayako/Zendesk)m) Technical understanding (Systems, Database, Networks)n) Very Positive communications skills - English, written & spokeno) High customer orientation, communication strength, team abilityp) Self-initiative / motivation / willingness to learn

📌 Technical Support-Presales (Mumbai)
🏢 Hunarstreet Technologies
📍 Mumbai