Technical Support Manager (Mumbai)

Technical Support Manager (Mumbai)

08 Sep
|
Acura Solution
|
Mumbai

08 Sep

Acura Solution

Mumbai

:

:

 Analyzing 811 Operations (including Card, SA, CA, MB App) and recommending actions to improve system performance & customer experience

 Liaise with key stakeholders for implementation of solutions

 Acting as prime point of escalation for 811 operations & queries

 Conducting regular reviews of customer journey, Card issuance – identifying trends and recommending actions

 Support risk assessments, interpret results & lead remediation

📌 Technical Support Manager (Mumbai)
🏢 Acura Solution
📍 Mumbai

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