Absolutely. The correct software name is EasyTimePay , and the generic term is HRMS .

Here is the corrected JD: – HRMS Technical Support Executive Position: HRMS Technical Support Executive Department: Technical Support / Implementation Experience: 0–2 Years Employment Type: Full-Time Key Responsibilities MS SQL Knowledge Basic to intermediate knowledge of MS SQL Server . Perform basic database operations, queries, backup/restore, and troubleshooting. Identify and resolve basic database-related issues.

HRMS Software Installation & Implementation Install and configure the company's HRMS Software at customer locations/servers. Configure software, database, services, and required system settings. Assist customers during software implementation and deployment.

Troubleshoot installation and configuration-related issues. Tele-Support for EasyTimePay HRMS Software Provide technical support to customers through telephone and remote support . Assist customers in using the company's EasyTimePay HRMS Software .

Understand customer issues and provide appropriate solutions. Troubleshoot attendance, employee, payroll, and software-related issues. Escalate complex technical issues to the concerned technical/development team.





Maintain proper records of customer support requests and resolutions.

Basic

System, Network & Firewall Knowledge Basic knowledge of Windows operating systems, networking, IP addresses, ports, and services . Basic understanding of Windows Firewall and firewall configuration . Troubleshoot connectivity issues between software, database, server, and biometric devices. Basic knowledge of remote desktop/support tools.

Required

SkillsGood knowledge of MS SQL Server .

Experience in software installation and configuration. Positive communication and customer-handling skills. Basic knowledge of Windows Server/Desktop . Basic knowledge of Networking, TCP/IP, Ports & Firewall . Ability to troubleshoot technical issues independently. Good telephone and remote customer-support skills. Knowledge of HRMS, Attendance, Payroll or Biometric Systems will be an added advantage.

Preferred

CandidateThe candidate should have a combination of MS SQL knowledge, HRMS software installation experience, technical troubleshooting skills, basic networking/firewall knowledge, and good communication skills to effectively handle EasyTimePay HRMS implementation and customer support .

📌 Technical Support Executive (Delhi)
🏢 A V Techno Soft India Private
📍 Delhi