Company Description

Tanjer Info Systems Pvt. Ltd. is a healthcare technology solution provider based in India, focused on transforming healthcare delivery beyond traditional brick-and-mortar models.

We partner with healthcare organizations to build modern systems that support continuous, integrated and accessible care. By turning healthcare data into actionable insights, Tanjer Info Systems helps organizations improve automation, operational efficiency and patient care while enabling innovation in healthcare products and services.

Our solutions aim to modernize healthcare infrastructure and deliver better patient outcomes at sustainable costs. Join us to work on meaningful technology solutions that make a real impact in the healthcare sector.

Role: Technical Support Engineer Trainee

Location: Thiruvananthapuram

Work Mode: Work from Office

Employment Type: Full time

Joining: Immediate

Experience: Fresher

Role Description

We are looking for a Technical Support Engineer to connect with clients, understand their concerns and resolve issues related to our healthcare software solutions.

The role also involves guiding and training users on the proper use of the software, explaining features and workflows, and helping them improve their overall user experience. The candidate will work closely with clients and internal development teams to identify issues, provide solutions and ensure customer satisfaction.

Key Responsibilities

Connect with clients through phone, email and in-person communication to understand and resolve their issues.

Provide technical support and guidance to users of our healthcare software solutions.

Teach users how to use the software effectively and explain relevant features and workflows.

Assist clients in improving their overall software experience and productivity.

Troubleshoot and resolve software, system and basic network-related issues.

Investigate application errors and analyze logs to identify the root cause of issues.

Handle and track support requests and ensure timely resolution.





Perform basic database checks and troubleshooting when required.

Coordinate with development and internal technical teams to resolve complex issues.

Document client issues, solutions and user guidance for future reference.

Conduct system checks and assist with software deployments and updates.

Maintain a knowledge base containing common issues, solutions and user instructions.

Maintain professional communication and ensure a positive client experience.

Qualifications & Requirements

Must Have

Good English communication skills – both written and verbal.

Robust technical troubleshooting and problem-solving skills.

Good client handling and user training skills.

Basic knowledge of MySQL or PostgreSQL.

Basic understanding of operating systems and computer hardware.

Ability to analyze application errors and logs.

Good analytical and logical thinking skills.

Ability to understand client requirements and explain technical solutions clearly.

Ability to learn healthcare software and understand customer workflows.

Willingness to work full-time from our Thiruvananthapuram office.

Immediate joiners are preferred.

Good to Have

Good communication skills in Hindi.

Previous experience in technical support, customer support or user training.

Experience with healthcare or enterprise software.

Knowledge of PostgreSQL, MySQL or SQL troubleshooting.

Basic understanding of APIs and tools such as Postman.

Familiarity with Windows/Linux environments.

- Experience working with application logs and server-related issues.

Education A degree or diploma in Computer Science, Information Technology, Electronics or a related field is preferred.

Probation & Employment The selected candidate will initially be placed under a probation period. Performance will be evaluated based on technical skills, problem-solving ability, client handling, communication, user training, learning ability and overall job performance.

Based on satisfactory performance during the probation period, the position will be confirmed as a permanent employee.

Work from home is not available for this position. The role is strictly work-from-office in Thiruvananthapuram.

📌 Technical Support Engineer (Thiruvananthapuram)
🏢 Tanjer Info Systems
📍 Thiruvananthapuram