We're looking for Technical Support Engineers!

Responsibilities:

- Oversee the installation of Exams systems
- Oversee the installation of Individual Exam systems and Train and coach examiners
- Review the exam results and respond to the candidate via ServiceNow and Deal hotline call escalation
- Work with Exam Site for the smooth running of exams on exam systems
- Provide L2 or L3 Support for Certification Exams
- Troubleshoot exam setup failures and ensure the exam is delivered on time.
- Resolve/Verify the exam issues that are reported by the candidate for Live exams.
- Create the investigation report for the troubleshooted exam sessions
- Handle the exam quality assurance (QA) and conduct pilot exams
- Report the exam issues to the Exam Development team
- Work with IT team or developers for application enhancement - Grade and process Exams

Qualifications:

- Experience taking an exam is desired, requested, wanted or needed
- Experience with deployment of Exams systems




- Experience in Troubleshooting systems that are running in remote hardware or cloud environments
- Red Hat Certified Engineer (RHCE) certification or be able to obtain one within 1 month of hire; additional specialist certifications or Red Hat Certified Architect (RHCA) certification are a plus
- Red Hat Certified OpenShift Administrator exam or be able to obtain one within 1 month of hire
- Knowledge of or experience with Red Hat's cloud and platform offerings
- Knowledge of or experience with Red Hat OpenShift Container Platform and Red Hat Ansible Automation Platform is a plus
- ServiceNow experience is a bonus

(Note: Relevant applicants will receive an email requesting additional information as part of the next stage. The application process will be completed directly on the team's designated platform, and all subsequent communication and decisions regarding the chance are managed by the respective hiring team.)

📌 Technical Support Engineer (Bengaluru)
🏢 Scoutit
📍 Bengaluru