India | Remote

Full time | UK business hours

Technical Support Engineer | Technical Support Analyst | Technical Solution Analyst | Application Support Engineer | Technical Support Consultant | EHR / EMR | SQL | Production Support

About the role Script Assist is hiring junior Technical Support Engineers to investigate and resolve technical and functional problems within our healthcare software platform.

We are particularly interested in candidates currently or recently working as:

Technical Support Engineer

Technical Support Analyst

Technical Solution Analyst

Associate Technical Support Consultant

Technical Support Consultant

Application Support Engineer

Application Support Analyst

Software Support Engineer

Software Specialist

Software Specialist – Support

Product Support Engineer

Production Support Engineer

EHR / EMR Technical Support Analyst

This job is deliberately designed to reach junior technical-support populations from companies such as:

e Clinical Works

Altera Digital Health / Allscripts

Oracle Health / Cerner athenahealth

Next Gen Healthcare

Practice Suite

MEDITECH

Inter Systems / Trak Care other EHR / EMR / HIS and enterprise Saa S vendors e Clinical Works uses the Technical Support Engineer and Software Specialist career family; Altera currently recruits Associate Technical Support Consultants for entry-level enterprise healthcare software support; Cerner has used Technical Support Engineer and Technical Solution Analyst roles.

This is software/application support.

It is not desktop, hardware, network or generic IT support.

About Script Assist Script Assist is a UK healthcare technology company.

Our platform supports complex private clinical services and connects clinics, pharmacies, prescribers, patients and operational teams.

The software contains interconnected

clinical workflows application logic permissions configuration customer data statuses integrations operational workflows users and roles

When something goes wrong, the customer's description of the problem may only be the starting point.

Our Technical Support Engineers need to enjoy asking:

Can I reproduce it

What happened immediately before the issue

What does the data show

Is the configuration correct

Is this expected application behaviour

Is the user's workflow correct

Is another system involved

Does the problem affect everyone or one customer

Is this a genuine software defect

What evidence does Engineering need

How can I verify the fix

What you will do You will:

Triage technical support and application-support tickets

Investigate customer-reported software issues

Gather evidence required for diagnosis

Reproduce application problems

Analyse application behaviour





Inspect error messages and available logs

Perform basic data investigation

Use SQL where appropriate

Investigate application configuration

Identify likely root causes

Distinguish software defects from data, configuration and workflow problems

Investigate production-support incidents

Write clear reproduction steps

Document findings accurately

Escalate complex defects to Product and Engineering

Work with developers and QA engineers

Validate software fixes

Retest issues before closure

Maintain accurate incident and ticket histories

Communicate technical information clearly to customers

Build troubleshooting documentation and knowledge articles

Identify recurring issues and opportunities for automation or process improvement

Who we are looking for We are primarily targeting candidates with 0–2 years of experience.

An ideal candidate may have approximately 6–24 months as a:

Technical Support Engineer

Application Support Engineer

Technical Support Analyst

Technical Solution Analyst

Technical Support Consultant

Associate Technical Support Consultant

Software Support Engineer

Software Specialist

Product Support Engineer

Production Support Analyst

We will also consider an exceptional fresher or graduate with strong technical aptitude.

Preferred education We strongly prefer:

B. Tech / BE Computer Science

B. Tech / BE Information Technology

Computer Engineering

BCA

MCA

BSc Computer Science

BSc IT

Electronics another relevant technical degree

This mirrors the kind of entry-level technical profile being recruited into healthcare application support today. For example, Altera's current 0–1 year Associate Technical Support Consultant role explicitly targets technical graduates and develops them across enterprise applications, databases, interfaces, incident management and application troubleshooting.

Technical skills You do not need everything below.

Experience with some of these is particularly valuable:

SQL relational databases database queries

APIs

JSON

REST APIs application logs error logs browser developer tools software testing defect reproduction root-cause analysis incident management problem management

Jira

Service Now

Zendesk

Freshdesk application configuration production support

Saa S support enterprise software support

EHR support

EMR support

HIS support





Basic knowledge of operating systems and networking can be useful when troubleshooting an application.

But infrastructure is not the job.

Healthcare / EHR experience Particularly relevant experience includes:

e Clinical Works Candidates who have worked as:

Technical Support Engineer

Software Specialist

Software Specialist – Support

Application Support Engineer e Clinical Works Technical Support Engineer compensation data also sits almost exactly around this hiring range, with Indeed currently estimating an average of approximately 4.83 LPA in India.

Altera Digital Health / Allscripts Candidates who have worked as:

Associate Technical Support Consultant

Technical Support Consultant

Application Support Analyst

Application Support Engineer

Altera's current junior support role involves Service Now tickets, application troubleshooting, logs, configuration, databases, interfaces, escalation and customer communication.

Oracle Health / Cerner Candidates who have worked as:

Technical Support Engineer

Technical Support Analyst

Technical Solution Analyst

Technical Solution Analyst I

Application Support Analyst

There are public Cerner career paths moving from Technical Support Engineer Senior Technical Support Engineer Technical Solution Analyst , which is exactly the occupational family we want this advert to match.

We are also interested in equivalent junior technical-support experience from:

athenahealth

Next Gen Healthcare

Practice Suite

MEDITECH

Inter Systems / Trak Care other EHR / EMR / HIS companies complex Saa S, ERP, fintech and enterprise software businesses

What this role is NOT This is not primarily:

desktop support laptop repair hardware maintenance printer support

Windows installation

Active Directory administration router or switch configuration network operations infrastructure support

NOC monitoring generic IT service desk

If your career is mainly about supporting devices or infrastructure , this probably isn't the right role.

If it is about investigating software applications , we want to hear from you.

Why join Script Assist This is designed as a solid early-career route into sophisticated software and healthcare technology.

You will work directly alongside:

Product

Engineering

QA

Support

Operations

Rather than simply forwarding technical tickets, you will learn how to investigate them properly.

Strong performers can progress towards:

Senior Technical Support

Application Support

Product Support

Technical Operations

QA

Implementation

Integrations

Business Analysis

Product

Customer Technology

If you like working out why software behaves the way it does , this role should suit you.

📌 Technical Support Engineer Ehr / Emr Application Support (Mumbai)
🏢 ScriptAssist Pharmacy
📍 Mumbai