Powering the agentic revolution in travel. Sabre is an AI-native technology
leader, backed by one of the world’s largest travel data clouds. Built on an
open, modular, cloud-native architecture, Sabre serves as the backbone for both
established leaders and bold, new disruptors, guiding them to the next age of
travel retailing through intelligent, connected, and personalized experiences.
With AI at its core and operating at unparalleled scale, Sabre transforms
insights into innovation, empowering airlines, hoteliers, agencies and other
partners to retail, distribute and fulfill travel worldwide.

Service and Support General Job Description (MUST BE EDITED FOR SPECIFIC JOB
POSTING):

Team Description

The service and support team maintains direct contact with customers pre-sale or
post-sales or both.

Role and Responsibilities:

* 8+ years of airline industry experience, including significant hands-on
responsibility for Passenger Service System delivery, implementation,
production support, or airline operations.




* Demonstrated experience leading customer-facing delivery workstreams,
coordinating cross-functional teams, managing dependencies, and driving
solutions from requirements through production readiness.
* Expert knowledge of PNR creation and servicing, including passenger,
itinerary, contact, SSR, OSI, ticketing time limit, schedule change, group,
codeshare, and interline scenarios.
* Strong ticketing expertise covering e-ticket issuance, display, void,
revalidation, exchange, reissue, refund, involuntary handling, fare and tax
application, form of payment, endorsements, and coupon status management.
* Deep understanding of Interline Electronic Ticketing (IET), including partner
activation, validating and operating carrier processes, coupon control,
status updates, interline and codeshare agreements, and end-to-end
certification.
* Solid knowledge of Electronic Miscellaneous Documents, including associated
and standalone EMDs, issuance, exchange, refund, usage

📌 Lead Service Delivery Engineer (Bengaluru)
🏢 Sabre
📍 Bengaluru