Job Description:

MID SHIFT :: 3PM to 12AM IST

Key Responsibilities

Operations Management

* Supervise the day-to-day activities of the Charges team to ensure
productivity, accuracy, and turnaround time (TAT) goals are achieved.
* Monitor charge entry, claim generation, and work queues to ensure timely
claim submission.
* Review operational metrics and implement action plans to improve performance.
* Ensure compliance with payer guidelines, client requirements, and
organizational SOPs.
* Conduct regular quality audits and identify process improvement
opportunities.
* Prepare and present daily, weekly, and monthly operational reports.

Customer Interaction & Relationship Management

* Act as the primary operational point of contact for assigned clients.
* Conduct regular client meetings to review operational performance, discuss
concerns, and provide updates.
* Build and maintain strong customer relationships through proactive
communication.
* Resolve client escalations by coordinating with internal stakeholders and
providing timely resolutions.




* Identify opportunities to improve client satisfaction and operational
efficiency.

Customer Onboarding

* Lead the operational onboarding of current customers and practices.
* Coordinate with Configuration, Credentialing, IT, Eligibility, Claims, AR,
and other internal teams to ensure a smooth transition.
* Develop and maintain onboarding plans, implementation timelines, and go-live
checklists.
* Validate workflows, billing guidelines, payer configurations, and
documentation before production go-live.
* Conduct onboarding calls, process walkthroughs, and user training sessions
where required.
* Ensure all onboarding milestones are completed within agreed timelines.

Team Leadership

* Lead, mentor, and coach team members to achieve individual and team
objectives.
* Conduct regular performance reviews, feedback sessions, and skill development
activities.
* Assist in recruitment, onboarding, and training of new team members.
*

📌 Supervisor, RCMS (Vadodara)
🏢 Qualifacts
📍 Vadodara