ABOUT KERRY
Kerry is the world's leading taste and nutrition company for the food, beverage
and pharmaceutical industries. Every day we partner with customers to create
healthier, tastier and more sustainable products that are consumed by billions
of people across the world. Our vision is to be our customers' most valued
partner, creating a world of sustainable nutrition. A career with Kerry offers
you an opportunity to shape the future of food while providing you opportunities
to explore and grow in a truly global environment.
ABOUT THE ROLE
The Technical Support Specialist provides exceptional support for our
BioPharmaceutical and Life Sciences product portfolios. This role involves
offering expert technical support and guidance to customers, troubleshooting
product issues, and ensuring customer satisfaction. Reporting to the GTS Manager
- Pharma, the specialist is responsible for resolving internal and external
customer technical queries promptly and effectively. The role requires
prioritizing activities in a dynamic environment, allocating resources to
critical projects,
and assisting the global business team in driving sales and
capturing current opportunities. The Specialist will play a crucial role in
maintaining high levels of customer satisfaction and loyalty by delivering
exceptional support and service.
KEY RESPONSIBILITIES
Key Responsibilities
* Customer Inquiries: Promptly address technical customer inquiries regarding
the BioPharma and Life Sciences Product Portfolio, gathering appropriate
responses from internal technical collateral, literature searches, and
consultations with internal subject matter experts (SMEs). Recommendations
provided will include product application details, product-specific technical
information, and general end-use application knowledge.
* Communication: Effectively communicate with Account Managers, Product
Managers and other stake holders to clearly understand and meet customers’
needs.
* Collaboration: Collaborate cross-
📌 Technical Support Specialist (Mumbai)
🏢 Kerry
📍 Mumbai