Job DescriptionClient Success Manager – Finance Shared Services
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n Location : Mumba
n iLevel : General Manage
n rExperience : 10–15 Year
n sCTC : Up to ₹50 LP
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n Employment Typ e: Full-ti
n meReporting T o: Senior Leadership – Service Delivery / Finance Shared Servic
nesRole Overvi
newWe are looking for an experience d Client Success Manag er to serve as the key interface between ou r Finance Shared Services organization and client finance leadersh i
np.Positioned at th e General Manager lev el, this role will be responsible for ensuring exceptional client experience and service delivery across Finance & Accounting operations. The incumbent will act as a n embedded finance partn er, working closely with senior client stakeholders to ensure delivery consistently meets or exceeds agreed SLAs, KPIs, and business expectation
ns.The ideal candidate will combine stron g Finance & Accounting operations expertise, client relationship management, commercial acumen, and service delivery leadersh i
np.Key Responsibiliti
nes1.



Client Success & Relationship Manageme
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ntAct as th e single point of accountability for client succe ss across Finance Shared Services engagementn
s.Build and maintain trusted relationships with senior stakeholders includin g CFOs, Finance Controllers, Shared Services Heads, and Business Leade rn
s.Understand client business priorities and translate them into effective service delivery strategien
s.Serve as the primary organizational representative at the client site, ensuring a high level of professionalism and stakeholder engagemenn

nt.2. Finance & Accounting Service Delive
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ryOwn end-to-end Finance & Accounting service delivery across multiple process towers and Centers of Excellencn
e.Oversee processes includinn
g:P2P – Procure to P n
ayO2C – Order to Ca n
shR2R – Record to Repo n
rtTaxati n
onEnsure delivery performance is aligned with contractual commitments, client expectation

📌 Customer Success Manager Mumbai
🏢 UNISON INTERNATIONAL CONSULTING ( The Recruitment
📍 Mumbai