The Director, Restaurant Experience Technology (RET) is responsible for ensuring technology investments deliver measurable value in restaurant operations and customer experience. The role serves as the primary bridge between Restaurant Operations and Technology and owns technology adoption, operational readiness, rollout quality, supportability and continuous improvement.
Key Responsibilities:
Restaurant Technology Experience Strategy
Define and execute RET strategy
Act as voice of restaurant operations within IT
Develop adoption and operational excellence roadmaps from technology perspective
Restaurant Journey & Experience Design
Collaborate with Product Team to synchronize their software journey and roadmap with in-store operational issues
Optimize in-store hardware placements for maximum impact
Reduce technology related operational friction points
Technology Rollout & Operational Readiness
Lead pilots and deployment readiness
Drive training and adoption of technology with Operations Excellence team
Establish rollout governance
Operations Engineering & Continuous Improvement (along with Operations Excellence Team)
Apply Industrial Engineering principles jointly
Lead process optimization and throughput improvement
Use Lean and Six Sigma methodologies
Technology Operations & Service Excellence
Improve service reliability
Lead root cause analysis and service reviews
Drive operational governance
Business Partnership & Adoption Leadership
Partner with Operations leaders
Maintain field feedback loops
Lead change management efforts
Technology Scope
POS
Self Order Kiosks
Kitchen Display Systems
Drive-Thru Technologies
Digital Menu Boards
Payment Systems
Workforce Management
Restaurant Mobility Platforms
AI-enabled Restaurant Technologies
Qualifications
Bachelor's degree in IT, Industrial Engineering, Operations Management, Engineering, Computer Science or related field. MBA preferred.
10+ yea
📌 Director Restaurant Experience Technology Relocation To India Tumakuru
🏢 Americana Restaurants
📍 India
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